Accessibility statement for My Care Record.

This accessibility statement applies to My Care Record located at www.mycarerecord.org.uk.

This website is run by West Essex Clinical Commissioning Group (CCG). We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change font sizes
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• you cannot change colours or contrast levels 
• some PDF documents are not fully accessible to screen reader software 
• not all videos on the site have captions but do have subtitles

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email: This email address is being protected from spambots. You need JavaScript enabled to view it..

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us https://westessexccg.nhs.uk/contact-us.

Technical information about this website’s accessibility

West Essex CCG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

PDFs and other documents

Some PDFs are inaccessible and do not meet accessibility standards. We are working towards making as many PDFs meet WCAG 2.1 AA accessibility standards as possible.

We are prioritising making PDFs accessible that are designed for use by the public. Our plan is to ensure that all PDFs that are designed for use by the public meet accessibility regulations by 1^st September 2021.

Preparation of this accessibility statement

This statement was prepared on 19^th May 2021. It was last reviewed on 19^th May 2021.

This website was last tested on 17^th May 2021. The test was carried out by Touch Design.