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Over 100 clinicians now have access to additional patient information at Watford General Hospital, thanks to My Care Record.  The A&E department, pharmacy, diabetes and frailty units can now access GP records of the patients their treating to provide better joined-up care.

By using My Care Record, they are saving time having to chase information and could avoid unnecessary tests.

Click here to hear what some of the users say about My Care Record and how it is helping their work

Over the next few months, the hospital will be reviewing the benefits as they look to expand further.



We are thrilled to be short listed in the national HPCI Media Building Better Healthcare Awards 2018. Our entry in the Best Use of Technology category has met the criteria set out by the organisers of the awards.  Entries into the category had to demonstrate excellence in technology deployment within the health and care sectors.

The judges looked for entries which show how IT teams and their partners have worked together to seamlessly deploy technology so as to achieve measurable efficiencies; and how those deployments have been integrated for the benefit of staff and other users.

The award ceremony will take place in central London on 31 October. 

 People in west Hertfordshire will shortly benefit from better, joined-up care thanks to a My Care Record.

Initially, My Care Record will be available at Watford General A&E Department and further departments will follow.


Dr Jon Hykin, Herts Valleys CCG Chief Clinical Information Officer, said:

“As part of the ‘Your Care, Your Future’ programme, people in west Hertfordshire told us they wanted to see better joined-up care.  Since then, we have made good progress in bringing together health and care services in order to improve the experience of patients.

“Our next step is to ensure that health and care professionals directly involved in a person’s care have access to the most up-to-date information about them. This will help ensure professionals have more time to spend on clinical care and reduce the repetition and paperwork.”

Patients can opt out through their GP surgery if they do not want to make their information available.

 For more information please see our FAQS.

My Care Record has been extended to 15 GP Practices in the Epping Forest area who can now view patient information, including letters, test results and discharge summaries at Whipps Cross University Hospital (Barts Health Trust).

GPs can access the information through their normal systems which will help ensure that

there is more clinical time spent on patients, fewer tests, more accurate prescriptions and safe and secure decision-making. 

People in west Essex and east and north Hertfordshire are now benefiting from more efficient, joined-up care.

My Care Record allows clinicians at The Princess Alexandra Hospital NHS Trust in Harlow to view a patient’s medical history over a secure network. Initially the system was piloted in A&E but has now been rolled-out across the whole hospital.

People in west Essex will benefit from better, joined-up care thanks to a new programme which gives health and care professionals the ability to view medical records during treatment.

Health and care professionals need to access information in order to make the best decisions about a patient’s diagnosis and treatment. My Care Record will help this to happen more quickly and accurately. Before viewing the record, patients will be asked for their permission by the professional treating them. 

My Care Record information is now available from you GP surgery.

Look out for the posters, information cards and Frequently Asked Question booklets for more information or ask your GP.

We asked you what you thought about My Care Record; the process involved, the design of our awareness materials, the messages we’ve written and the information we provided in our Frequently Asked Questions (FAQs). 

We spent an enjoyable afternoon discussing the process, listening to your feedback, suggestions and finding ways to improve the information we’ve provided.  We think we managed to included most of the suggestions received and we hope that the posters and information we will be producing will be easy to understand and answer all your questions.