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More information about My Care Record

Patient information and care records are usually made available through traditional methods such as secure post, fax or email, which can be slow and, at times, unreliable, and possibly prolonging  diagnosis and treatment.

My Care Record is accessed via the different and secure health and care computer systems. The information is requested from the original system and displays the information to the health or care professional treating you. 

My Care Record involves local NHS, social care and health care providers. This includes but is not limited to:


  • GP practices in West Essex
  • GP practices in East and North Herts
  • GP practices in Herts Valleys
  • Essex Partnership University Trust (EPUT)
  • Hertfordshire Community NHS Trust (HCT)
  • Hertfordshire Partnership University NHS Foundation Trust (HPFT)
  • Mid Essex Hospital Services NHS Trust (MEHT)
  • Princess Alexandra Hospital NHS Trust (PAHT)
  • West Hertfordshire Hospitals NHS Trust (WHHT)
  • East of England Ambulance
  • Community Pharmacies
  • 111 providers - Integrated Care24 (IC24) and Herts Urgent Care (HUC)
  • Extended hours providers (Stellar Healthcare)
  • Out of hours providers - Partnership of East London Co-operatives (PELC) and Herts Urgent Care (HUC)
  • Essex County Council (ECC) and its care providers
  • Hertfordshire County Council (HCC) and its care providers
  • NHS hospitals in London and NHS organisations in wider areas in England such as: Barts Health NHS Trust, Cambridge University Hospitals NHS Foundation Trust (CUH), Royal Free London NHS Foundation Trust, Barking Havering Redbridge NHS Trust

*These organisations will be added to the My Care Record website as they join the programme.

Information will only be accessed by a health and care professional involved in your care, including information that is routinely accessed by a GP such as laboratory tests, blood results, past and future appointments.

On occasion, specialists may also need to access your record, for example to interpret the results of your laboratory tests. They may need to check if you are taking any medication or if you have any pre-existing conditions which may affect the results. This is no different from any other health or care professional involved in your direct care accessing your record. By agreeing to the test(s), you are also agreeing to these specialists accessing your record where appropriate.

Access to your record is audited so that we know exactly who has accessed your information and when. 


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